Returns and Exchanges

WHAT IS YOUR RETURN POLICY?

You can return a product within 30 days of purchase, as long as it’s still good as new, with all the original tags still attached, for refund, exchange or store credit.

To return a purchase, your items must meet the following conditions:
1. Be returned within 30 days of your delivery date
2. Be in its original, unused, unaltered and unwashed condition
3. Be returned with original tags and packaging

To initiate a return process, kindly send us an email at hello@rahalondon.com. Do note that you are responsible for all costs associated with the return of your products, and all refunds will be applied to the original form of payment.

We reserve the right to reject returns which do not comply with our return policy. The condition of returned items will be at the discretion of the exchange department upon receipt and items must be in saleable condition to qualify. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

HOW DO I START A RETURN?

Please send us an email about the return. We will get back to you with a shipping label.

Returns that are sent without our prior knowledge will be rejected. 

For added safety, please insure all packages with a tracking number or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and will not refund returned orders which we do not receive. 

All refunds will be applied to the original form of payment, excluding shipping costs & any form of taxes or duties paid for the order, within 14 business days from the date of return. Please complete our Return Form and include it in the return package. 

RETURN COST

Return shipping costs are borne by the sender and are deducted from the value refunded.